Did you know that MEC offers a powerful online account management tool that provides a safe and secure environment to conveniently manage your account 24/7 by computer, smartphone or tablet? Take control of your electric account with SmartHub!
SmartHub offers many valuable services, such as:
- Pay your bill
- Track payment history
- Access billing statements
- Go paperless
- Sign up for AutoPay
- Vote online for your Annual Meeting
Now, with SmartHub, you can see more and do more from your PC or mobile device:
- Check your hourly and daily electric usage
- Notify member services of account issues
- Report a service interruption
- View co-op social media posts and news feeds
- Sign up for Operation Round Up
SmartHub's web version for your PC expands these great benefits and includes:
- Set usage event markers
- Create power use alerts
- Get text and/or email account notices
Safe, secure, easy to register
The SmartHub app is encrypted during each transaction and no personal information is stored on your mobile device. For new users, registration is quick and easy and takes about 3 minutes or less.
Need more information? Please give us a call at (660) 385-3157.
What is the difference between the mobile app and the web version of SmartHub?
Our mobile Apps are native applications that can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from your Mac or PC. Both the Apps and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts or set up recurring payments. They also allow you to monitor and manage your usage by use of graphics and usage markers. The Apps allow you to find and get directions to our office location using the map feature on your device.
The Web version allows you to register your accounts to receive notifications about your account, such as bill availability and past due dates. It also allows you to set usage markers (date range or point in time) to monitor the changes in usage based on events. The Web has a profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.
Is my phone or tablet supported?
The app is supported on the following platforms:
IOS 3.1 and above (iPhone and/or iPad)
Android 2.1 and above (Smartphones or tablets)
Is the app secure?
Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
How do I get the app for my phone?
In the Apple Store, search for SmartHub (not case sensitive, but must be all one word). In the Android Market, search for NISC, then select the SmartHub App. Search for Macon Electric Cooperative after you download the App from either store.
Do I have to buy the app?
No. The app is free to download and install.
Do I have to change the way I pay my bill in order to use SmartHub?
No. You can take advantage of all of the features of SmartHub and continue to pay your bill as you currently do.