Prepaid Billing

With traditional billing, members receive a utility bill once a month for all of the electricity they have used in the previous month. Prepaid billing works a little differently. This service allows you to choose how much and how often you want to pay before you use the electricity.

Think of Prepaid the same as paying for gasoline, groceries or a prepaid phone. You pay for the product before you use it, however, you can pay as little or as much as you want, when you want. Payments can be small amounts every few days or large amounts allowing you not to worry about it for a long period of time. When your supply is low, you simply purchase more.

What's the benefit of Prepaid? Because you pay for the electricity in advance, Prepaid does not require a deposit and there are no late fees. Also, most folks become more in tune with their electric usage and will in turn decrease their usage, on average, around 10 percent!

How does Prepaid billing work?

With Prepaid, you pay for electricity how and when you choose. Purchasing electricity before you use it allows you to control your budget and pay how much you want, when you want. Also, there are no security deposits or late fees. Your usage and balance or credit are calculated daily. If your account runs out of credit it will be subject to disconnection and reconnected when a credit is re-established.

MEC gives you 24 hour access online, through the SmartHub app, online, or over the phone. As always, payments can be made in person at any MEC office during normal business hours or in the after hours drop box available at all offices.

Daily alerts are sent by text or email keeping you up to date on your usage and remaining credit. When your account runs low on credit you will get an alert letting you know it's time to recharge your account to avoid disconnection of service.

Why choose Prepaid billing?

Would it be easier for you to make smaller daily, weekly or biweekly payments rather than one large payment each month? If you struggle to make one, large payment every month, Prepaid is a nice option allowing you to pay as your schedule and budget allow. With Prepaid there are no late fees because you're never behind on your electric bill. When the "tank" runs low you can put as little or as much as you want in it.

Prepaid also works great for members who want to take control of their electric usage. By monitoring your consumption on a regular basis, you'll begin to notice patterns in your day-to-day usage. Any variation from this pattern, such as a house guest (increase) or a vacation (decrease), will become evident as you monitor your account. Monitoring and controlling daily usage can help keep electrical usage or cost down.

Sign Up Today!

Prepaid Agreement Adobe PDF

New Members: Fill out the online form below, or print the agreement above and bring it by the office.

Current Members: Print the prepaid agreement and contact the office to determine your initial payment arrangement.


 

Prepaid Electric Service Agreement

In applying for participation in Prepaid Electric Service (hereinafter called “Prepaid”), offered to members of Macon Electric Cooperative (hereinafter called “MEC”), I agree with MEC to the following terms and conditions:

To create a Prepaid electric account, I understand a beginning credit balance of $25.00 is required.

After creating my Prepaid account, I understand I may purchase electricity at any time. Electricity may be purchased via Internet, “SmartHub” app, automated telephone service 24 hours a day, or in person during normal business hours at the MEC office. Payments left in the drop box during the day are not posted immediately and payments left overnight in the drop box will not be posted until the next business day. MEC is not responsible for any delay in mail time.

As a Prepaid member, I understand that no monthly billing statement will be mailed to me. I understand it is my responsibility to sign up to receive alerts regarding my Prepaid account via my choice of email, text message, or “SmartHub” app notification. I also agree that I am responsible for any cellular telephone or texting charge incurred due to daily notifications.
I understand that it is my responsibility to regularly monitor my account and to maintain a credit balance in order to receive uninterrupted service. I accept responsibility for any consequences, including personal injury or property damage, which might result from my failure to make timely purchases of electricity in order to maintain uninterrupted electrical service. I understand that if a credit balance is not maintained, my electric service is subject to immediate disconnection.

I understand that in the event of a returned check, the payment will immediately be charged back to the account with an additional returned check fee of $35.00. If this causes a credit deficit, service may be disconnected immediately. The cooperative has the right to refuse payment by check if the account has a return item.

I understand that at any time the member’s account is converted to a traditional account, MEC may require full payment of a security deposit based on MEC’s current policy and risk assessment. I understand that I can only convert my account to Prepaid once in a calendar year.

I understand that Prepaid accounts are not eligible for budget billing, recurring EFT payments, or any future payment arrangements.

I understand inclement weather and/or medical conditions will not postpone disconnection of electric service.

I understand the difference between Prepaid and traditional, post-paid service and I am voluntarily requesting Prepaid service from MEC.

Prepaid Service Agreement and Policies are subject to change.

50% of each payment made toward the Prepaid account will be applied to the initial payment arrangement amount until the payment arrangement balance is paid in full.

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